Warranty

Sur-Pro® One-Year Limited Warranty

  • The Forest Group, Inc. offers a one-year limited warranty on the structural components of your Sur-Pro products against manufactures defect from the date of purchase.
  • Excluded are components subject to: normal wear, abuse, neglect, or improper assembly. Excluded parts include, but are not limited to, nylon bearings, sleeves, leg bands, soles, springs, and straps.
  • The Forest Group, Inc. does not cover damage incurred by misuse of the product. In particular, Sur-Pro stilts are designed and intended for use in the construction and drywall industries and are not designed for use as a recreational or performance prop.
  • The Forest Group, Inc. is only responsible for the repair or replacement of parts and Sur-Pro products and parts.
  • This warranty does not cover consequential damages, incidental damages, or damages to persons and or property connected to the use of our products.
  • The product owner is responsible for inbound shipping costs. Excluded from all warranties are inbound freight and postage or freight losses.
  • The warranty is non-transferable and limited exclusively to the original purchaser.

Warranty Service

All warranty returns for repair must include a Return Merchandise Authorization (RMA) number.

Unauthorized returns without RMA will not be accepted. To obtain the RMA number, please do one of the following:

  • Submit the online form below and upload a copy of the owner’s original proof of purchase; Or
  • Call our Customer Service at 1.888.443.8889 and email/fax a copy of the owner’s original proof of purchase.
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